Case Study

91% Customer Queries Resolved in the First time for India’s Top Payments Bank

The Client is India’s top payment bank, servicing over 30 million customers through 500K+ banking points aimed at revolutionizing customer service. The primary goals were to enhance the overall customer experience.

About the Client

---

91%

Cases Resolved as First Time Resolution

42%

Reduction in cases per customer

84.5%

Cases Resolved within TAT of 24 to 48 hours