Case Study

How a Haircare Brand Achieved 95% CSAT Through Intelligent Customer Support

A fast-growing haircare company focused on providing customized wellness solutions aimed to increase client engagement. With a fastgrowing user base, the brand required a scalable yet personalized
approach to assist and retain customers.

About the Client

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94%

CSAT Achieved within 3 months

10,000+

Calls Handling per day

2,00,000+

Unique call attempts for consistent engagement