Case Study


45% reduction in AHT for India’s fastest growing eSports platform

Already dubbed as India’s fastest growing e-sports platform, our client’s gaming app has over 40 million registered users playing 40+ games online. Having introduced the brand in Indonesia, the platform’s popularity is growing in one of the biggest markets of online gaming in the world.

About the Client


Reduction in Average Handle Time

45%

Reduction in Average Handle Time

Reduction in escalations to client

75%

Reduction in escalations to client

Volume of customer queries handled

5X

Volume of customer queries handled

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