Case Study

45% reduction in AHT for India’s fastest growing eSports platform

Already dubbed as India’s fastest growing e-sports platform, our client’s gaming app has over 40 million registered users playing 40+ games online. Having introduced the brand in Indonesia, the platform’s popularity is growing in one of the biggest markets of online gaming in the world.

Key Takeways:

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45%

Reduction in Average Handle Time

75%

Reduction in escalations to client

5X

Volume of customer queries handled