Case Study

45% reduction in AHT for India’s fastest growing e-Sports platform

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About the client

Already dubbed as India’s fastest growing e-sports platform, our client’s gaming app has over 40 million registered users playing 40+ games online. Having introduced the brand in Indonesia, the platform’s popularity is growing in one of the biggest markets of online gaming in the world.

Need Gap


Integrated customer service


Creation of escalation protocol


Optimization of Average Handle Time


Managing peak volumes during lockdown

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Are you ready to scale your business?

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