Case Study


45% reduction in AHT for India’s fastest growing e-Sports platform

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About the client


Already dubbed as India’s fastest growing e-sports platform, our client’s gaming app has over 40 million registered users playing 40+ games online. Having introduced the brand in Indonesia, the platform’s popularity is growing in one of the biggest markets of online gaming in the world.

Need Gap


Integrated customer service

Creation of escalation protocol

Optimization of Average Handle Time

Managing peak volumes during lockdown

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Are you ready to scale your business?

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