Job Profile:

Trainer

Department:

Training

Location:

Gurgaon

Job Description:

Trainer (training) at Maxicus works together with your team and will be responsible for the facilitation of all New Hire training components, Initiative, and refresh training. We are searching for the most elite person who can hold responsibilities.

 

Your roles and responsibilities as a Trainer at Maxicus 

This person will be the primary lead for facilitation efforts for the training needs of the Customer Service team and will ensure performance standards are met during training. This person has effectively facilitated various methods of training and has strong communication skills.

 

This is what your usual day, as a Trainer at Maxicus would look like:

  • Conduct a thorough analysis of the training needs for both call center agents and document processing technicians
  • Lead the development of a training plan and training modules, collaborating with the client and other subject matter experts
  • Oversee all training activities during the implementation period, surge periods, and ongoing operations
  • Ensure that the training content is current and accurate
  • Ensure that the knowledge base content is clear and accurate
  • Work with the selected learning management system to track and report training data
  • Oversee and prepare the training team to deliver training onsite or via web conference as needed
  • Manage training schedules to ensure staff is trained as needed for initial go-live and ongoing operations
  • Collaborate and coordinate activities with workforce management quality teams
  • Manage training staff and perform evaluations; assess training effectiveness
  • Interface with client staff as needed
  • Report issues and status to leadership and client as appropriate
  • Perform additional tasks as assigned

 

What it means to be a part of the Training Team

The training Team at Maxicus works together to discuss ideas, deliver learning and programs that include new hire and skill enhancement training within our Internet and Voice call center.

Desired Candidate Profile:

REQUIRED QUALIFICATIONS

  • Ability to read, write, speak and understand English
  • Ability to communicate orally and writing in a clear and straightforward manner
  • Ability to communicate with all levels of executive, management, and company personnel
  • Ability to deal with the public in a professional manner
  • Ability to maintain the confidentiality of information
  • Ability to make decisions and solve problems while working under pressure
  • Ability to manage multiple projects to meet implementation target dates
  • Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Ability to prioritize and organize effectively
  • Ability to show judgment and initiative to accomplish job duties
  • Ability to work independently and with a group
  • Ability to use an internal consulting model
  • Ability to assess needs and create business and performance objectives
  • Skills in team building, relationship building, facilitation, and presentation
  • Ability to learn quickly and apply that knowledge, along with the ability to work in a team environment

 

We are looking for:

  • Experience in quality inspection, auditing, and testing.
  • Excellent liaison skills, both written and verbal.
  • Strong tampering and problem-solving skills.
  • Meticulous sustentation to detail.
  • Capable of conducting training sessions, leading meetings, and making presentations
  • Effective report development and management
  • Bachelor’s degree in a related field (essential).
  • A minimum of 2 years experience in Training management (essential).

 

You have an edge over others if you:

  • Is able to adapt to the changing business needs and customer demands.
  • An essential skill required for reporting in Excel.
  • Monitor systematically.
  • Collaborate internally and externally.¬†
  • At least 3 years experience in a related field
  • Good understanding of the telecoms market and drivers of customer satisfaction, process, and quality
  • Bachelor degree a plus

Experience:

3+

Online Application Form



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