Lead Trainer (training) at Maxicus we are looking for a business-oriented, customer-centric, energetic, team leader who will plan, coordinate, and support the day-to-day operations for the Site Training team. Our ideal candidate is a self-starter, eager to continuously improve our training team delivery and performance, ensuring operational readiness to support the highest level of customer service standards.
Your roles and responsibilities as a Lead Trainer at Maxicus
The Lead Trainer is responsible for conducting training initiatives within the Contact Center and the Home Services team. This role supervises new hires during multi-week training events and is responsible for assimilating and onboarding new and existing talent within the Contact Center.
This is what your usual day, as a Lead Trainer at Maxicus would look like:
- Lead a team of trainers, aligning goals, expectations, and performance to support business requirements
- Foster cross-functional and collaborative relationships with business and customer operations leaders, influencing decisions, gaining buy-in, and aligning on objectives to drive operational performance
- Contribute to the shared vision and common goals, being equally comfortable taking the lead or working as a team player in support of overarching business initiatives
- Work independently to build interactive Web sites, applications, and services
- Developing curriculum, training programs, and assess student learning
- Develop training content for a Blended Learning Program which may include e-learning Training Instructor Led Training, Virtual Instructor Led Training
- Develop and analyze feedback from student assessments
- Design and develop training programs
- Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)
- Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
- Use known education principles and stay up-to-date on new training methods and techniques
- Maintain updated curriculum database and training records
- Host train-the-trainer sessions for internal subject matter experts
- Manage and maintain in-house training facilities and equipment
What it means to be a part of the Training Team
The training Team at Maxicus works together to discuss ideas, deliver learning and programs that include new hire and skill enhancement training within our Internet and Voice call center.