Job Profile:

Lead Trainer





Job Description:

Lead Trainer (training) at Maxicus we are looking for a business-oriented, customer-centric, energetic, team leader who will plan, coordinate, and support the day-to-day operations for the Site Training team. Our ideal candidate is a self-starter, eager to continuously improve our training team delivery and performance, ensuring operational readiness to support the highest level of customer service standards.


Your roles and responsibilities as a Lead Trainer at Maxicus 

The Lead Trainer is responsible for conducting training initiatives within the Contact Center and the Home Services team. This role supervises new hires during multi-week training events and is responsible for assimilating and onboarding new and existing talent within the Contact Center. 


This is what your usual day, as a Lead Trainer at Maxicus would look like:

  • Lead a team of trainers, aligning goals, expectations, and performance to support business requirements
  • Foster cross-functional and collaborative relationships with business and customer operations leaders, influencing decisions, gaining buy-in, and aligning on objectives to drive operational performance
  • Contribute to the shared vision and common goals, being equally comfortable taking the lead or working as a team player in support of overarching business initiatives
  • Work independently to build interactive Web sites, applications, and services
  • Developing curriculum, training programs, and assess student learning
  • Develop training content for a Blended Learning Program which may include e-learning Training Instructor Led Training, Virtual Instructor Led Training
  • Develop and analyze feedback from student assessments
  • Design and develop training programs
  • Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)
  • Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
  • Use known education principles and stay up-to-date on new training methods and techniques
  • Maintain updated curriculum database and training records
  • Host train-the-trainer sessions for internal subject matter experts
  • Manage and maintain in-house training facilities and equipment


What it means to be a part of the Training Team

The training Team at Maxicus works together to discuss ideas, deliver learning and programs that include new hire and skill enhancement training within our Internet and Voice call center.


Desired Candidate Profile:


  • Prepare standardized syllabus, outline, and training plans
  • Maintains and ensure consistency between the course objective and training plan
  • Previous teaching and/or training experience, highly preferred, but not required
  • Update and maintain current and accurate course information
  • Ability to handle multiple tasks concurrently
  • Ability to explain complex technical terms and systems to others
  • Strong oral and written communication skills


We are looking for:

  • Proven work experience delivering technical training as a Training Coordinator, Trainer, Training Facilitator, or similar role
  • Hands-on experience coordinating multiple training events in a corporate setting
  • Adequate knowledge of learning management systems and web delivery tools
  • Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor, and evaluate)
  • 5+ years experience delivering technical training as a Training Coordinator, Trainer, Training Facilitator, or similar role
  • Familiarity with traditional and modern job training methods and techniques
  • Advanced organizational skills with the ability to handle multiple assignments
  • Strong communication skills
  • Experience supporting proposal creation by contributing to “win themes” around people development


You have an edge over others if you:

  • Leading, engaging, and motivating a class of new hires or existing employees
  • Leading and motivating individuals in a group setting
  • Interacting with multiple levels across departments
  • Bachelor’s Degree in Training and Development, Organization Development, Education, Human Resources Development, Business Management or 2 or more years of work experience



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