Client Support: Respond to a wide range of client queries via phone, email, and chat, ensuring prompt and professional service.
Issue Resolution: Analyze client issues to provide appropriate solutions and escalate complex cases to the relevant departments when necessary.
Product Knowledge: Maintain a deep understanding of our flagship products and services to provide accurate information and guidance to clients.
Documentation: Record and track client interactions and inquiries in the CRM system, ensuring all details are accurately documented for future reference.
Feedback Collection: Gather client feedback on products and services, and relay insights to the management team for continuous improvement.
Training and Guidance: Assist in training new team members on query handling processes and best practices.
Collaboration: Work closely with cross-functional teams, including sales, marketing, and technical support, to resolve client issues effectively.
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