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Desktop Support Engineer
India · Kolkata
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Key Responsibilities:
Technical Support:
Provide advanced support for desktop systems, applications, and peripherals, resolving issues promptly and efficiently.
Troubleshooting:
Diagnose and troubleshoot hardware and software problems, implementing effective solutions to minimize downtime.
User Assistance:
Assist end-users with technical queries, providing clear guidance and support to enhance their productivity.
System Configuration:
Configure and install desktop systems, including operating systems, software applications, and necessary updates.
Documentation:
Maintain detailed records of support incidents, solutions provided, and inventory management in the ticketing system.
Collaboration:
Work closely with other IT teams to resolve complex issues and contribute to projects aimed at improving the overall IT infrastructure.
Training and Mentorship:
Provide training and mentorship to junior support staff, sharing knowledge and best practices.
Process Improvement:
Identify areas for process improvement in desktop support operations and recommend solutions to enhance efficiency.
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