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Team Leader – Operations

India · Gurgaon
  • Managing a team of 15 to 20 associates
  • Reporting to AM/Manager
  • Responsible for AHT, attrition, shrinkage, and Csat management
  • Managing the day-to-day activities of the team.
  • Motivating the team to achieve organizational goals.
  • Developing and implementing a timeline to achieve targets.
  • Delegating tasks to team members.
  • Conducting training of team members to maximize their potential.
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
  • Conducting quarterly performance reviews.
  • Contributing to the growth of the company through a successful team.
  • Creating a pleasant working environment that inspires the team.
  •  Responsible for driving process-related KPIs
  • Work Module – Work from Office
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