Sr. Desktop Support Engineer

Key Responsibilities:

• Technical Support: Provide advanced support for desktop systems, applications, and peripherals, resolving issues promptly and efficiently.
• Troubleshooting: Diagnose and troubleshoot hardware and software problems, implementing effective solutions to minimize downtime.
• User Assistance: Assist end-users with technical queries, providing clear guidance and support to enhance their productivity.
• System Configuration: Configure and install desktop systems, including operating systems, software applications, and necessary updates.
• Documentation: Maintain detailed records of support incidents, solutions provided, and inventory management in the ticketing system.
• Collaboration: Work closely with other IT teams to resolve complex issues and contribute to projects aimed at improving the overall IT infrastructure.
• Training and Mentorship: Provide training and mentorship to junior support staff, sharing knowledge and best practices.
• Process Improvement: Identify areas for process improvement in desktop support operations and recommend solutions to enhance efficiency.