Primary responsibility will be to ensure that the program meets the benchmark quality Service Level Agreement (SLA) and achieves key client metrics on upsell and customer satisfaction.
- Meeting the Benchmark Quality SLA for the program.
- Meeting key client metrics on Upsell/C SAT.
- Implement Quality Improvement Projects.
- Constant process improvisation methods were implemented.
- Team development activities have been undertaken month on month.
- Any other job assigned by top management