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Senior Manager – Quality

India · Gurgaon

Responsibilities:

  • Meeting the Benchmark Quality SLA for the programme.
  • Meeting key client metrics on Upsell/C SAT.
  • Implement Quality Improvement Projects.
  • Constant process improvisation methods were implemented.
  • Team development activities have been undertaken month on month.
  • Any other job assigned by top management

 

Industry preferred- BPO

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