Senior Manager – Quality

India · Gurgaon

Job Role: 

Primary responsibility will be to ensure that the program meets the benchmark quality Service Level Agreement (SLA) and achieves key client metrics on upsell and customer satisfaction. 

Job Description: 

  • Meeting the Benchmark Quality SLA for the program.
  • Meeting key client metrics on Upsell/C SAT.
  • Implement Quality Improvement Projects.
  • Constant process improvisation methods were implemented.
  • Team development activities have been undertaken month on month.
  • Any other job assigned by top management