As a Customer Support Representative, you will be responsible for managing all customer interactions across channels. Provide accurate and complete information to customers using the right tools and methods.
- Provide superior Customer Experience on Chat/Email/Call
- Provide accurate, valid and complete information by using the right methods/tools
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Collaborate with team members, customer service teams to ensure the superior customer experience
- Follow the company’s communication procedures, policies, and guidelines at all times
- Deliver excellent results measured by customer satisfaction, effectiveness, efficiency and quality