Job Role:
As a Customer Support Representative, you will be responsible for managing all customer interactions across channels. Provide accurate and complete information to customers using the right tools and methods.
Job Description:
- Provide excellent customer service through chat, email, or phone (voice and non-voice process).
- Respond with accurate and complete information using the right tools and resources.
- Maintain a positive, professional, and empathetic attitude with every customer.
- Fluent English-speaking candidates are required, as clear communication is key to customer satisfaction.
- Work closely with team members and other departments to ensure smooth customer support.
- Follow all company communication rules, policies, and procedures at all times.
- Focus on delivering high-quality service with great results in terms of customer satisfaction, efficiency, and accuracy.
- Flexible working hours or rotational shifts based on business needs.
