Position Overview
The Lead HR – Agent Level Hiring will be responsible for managing end-to-end recruitment for frontline roles. This includes sourcing, screening, coordinating interviews, managing vendors, and ensuring timely onboarding aligned with business needs in the Amritsar location.
Key Responsibilities
- Lead end-to-end hiring for agent/frontline-level roles.
- Build and manage a strong candidate pipeline through multiple sourcing channels.
- Conduct screenings, interviews, and assessments.
- Drive weekly and monthly hiring targets.
- Coordinate with operations and training teams for smooth onboarding.
- Manage documentation, offers, and hiring compliance.
- Maintain accurate MIS, dashboards, and hiring reports.
- Handle vendor and partner relationships effectively.
- Conduct walk-ins, job fairs, and local recruitment drives.
Key Skills & Competencies
- Experience in volume/mass hiring.
- Strong communication and negotiation skills.
- Ability to work under pressure and meet targets.
- Good knowledge of Amritsar and nearby sourcing geographies.
- Proficiency in MS Excel and HR systems.
Qualifications
- Bachelor’s degree required; MBA/PGDM in HR preferred.
- 3–6 years of experience in agent-level or frontline hiring.
