Case Study


How Maxicus improved over 2 Million user interactions with 30% growth in First Call Resolution (FCR) for a leading eSports company

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About the client


With an active user base of 70+ Million, our client is one of the fastest-growing eSports platforms. Our client has revolutionized the eSports space with its extensive mass acceptance and excellent customer rating. With the company evaluation over $1 Billion in 2021, our client is an emerging giant on the global electronic gaming stage.

Need Gap


Productivity

Enhance Agent Productivity

Communication Tools

Provide Integrated Communication Tools

Reduce AHT

Reduced Average Handle Time (AHT)

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