Case Study


How Maxicus augmented customer satisfaction for India’s first teenager’s neobank

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About the client


Our client is India's first neobank for Gen Z audience, offers a family-oriented payment application that enables teenagers to receive money from their parents and spend it digitally without opening a bank account. With having 300k+ active customers and a worth of $1.2M+ yearly revenue, our client is revolutionizing the banking arena.

Need Gap


Enhance customer satisfaction

Enhance customer satisfaction

Faster & accurate resolution

Faster & accurate resolution

Increase agent efficiency

Increase agent efficiency

Boost app registration

Improve First Call Resolution

Improve First Call Resolution

Reduce Average Handle Time (AHT)

Reduce Average Resolution Time

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Are you ready to scale your business?

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