Omni Channel CX

Your customer is our highest priority.

A lot goes into providing the best care and support to customers. Allow Maxicus to take control of these front-end business processes, while you focus on accelerating your business’ capabilities.
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  • Allow for query resolutions across the channel of your customer’s choice.

  • Connect your business to your audience like never before.

  • Clear and seamless interactions to reduce ticket handle time.

Maxicus Offers Support Over


Voice

Customers feel addressed and heard with meaningful human interactions. Ensure the best for your audience with our industry trained Solution Providers, across industries to increase First Call Resolution and reduce Average Handle Time simultaneously.

Live Chat

Support at the customer’s fingertips. Make the most of your customer interactions with effective and precise response management. Reduce ticket size and empower accurate conversations with our CX teams that employ AI-backed solutions for better results.

Email

Communication the way your customer wants it, by sending the right message at the right time. Empower customers to reach out to your business, and address concerns with industry specific proficiency with the help of our skilled CX experts.

Online Reputation Management

Your online image is essential to customers. Build better relationships and always be available through our immaculate Online Reputation Management services. Guarantee only your best on the public front, to help retain and multiply user base.

Case Studies


Expertise Delivered

Agile and adaptable solutions that bring significant results.

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Blog


Why Email Support is an Important Part of Customer Service

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Top Reasons Why Startups Prefer Customer Support Outsourcing

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Customer Experience amid Digital Disruption: CIOs & CXOs

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Are you ready to scale your business?

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