Launched in 2017, our client wants to provide essential financial services to the urban digital and the rural underbanked customer to make banking needs more straightforward, more convenient, and more intuitive. Their solutions are also for business owners, which include corporate, startups & SMEs. Their revenue rose to 87% to INR 474 crores in FY2020 and they have over 30 million+ active customers.
Improvement in Net Promoter Score (NPS)
Reduction in customer repeat contact rate
Reduction in Average Handle Time (AHT) for query resolution