Case Study


How Maxicus improved over 2 Million user interactions with 30% growth in First Call Resolution (FCR) for a leading eSports company

With an active user base of 70+ Million, our client is one of the fastest-growing eSports platforms. Our client has revolutionized the eSports space with its extensive mass acceptance and excellent customer rating. With the company evaluation over $1 Billion in 2021, our client is an emerging giant on the global electronic gaming stage.

About the Client


Growth in First Call Resolution (FCR)

30%

Growth in First Call Resolution (FCR)

Reduction in First Response Time (FRT)

16%

Reduction in First Response Time (FRT)

Improvement in Call Quality

10%

Improvement in Call Quality

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