Case Study

How Maxicus improved over 2 Million user interactions with 30% growth in First Call Resolution (FCR) for a leading eSports company

With an active user base of 70+ Million, our client is one of the fastest-growing eSports platforms. Our client has revolutionized the eSports space with its extensive mass acceptance and excellent customer rating. With the company evaluation over $1 Billion in 2021, our client is an emerging giant on the global electronic gaming stage.

Key Takeways:

---

30%

Growth in First Call Resolution (FCR)

16%

Reduction in First Response Time (FRT)

10%

Improvement in Call Quality