Job Profile:

Team Leader

Department:

Operations

Location:

Kolkata

Job Description:

This is what your usual day, as a Team Leader/Sr. Team Leader Operations at Maxicus would look like:

  • Day-to-day planning and delivery on SLAs
  • Team Management
  • Fulfillment of Agents KPIs
  • Coaching & performance review of Agents
  • Actively participate in daily meetings with Manager,
  • Inter department communication

Desired Candidate Profile:

  • Proficiency in verbal and written communication
  • Experience in Team Handling 1.5 years
  • Exposure and understanding of BPM processes
  • Record and experience working in/with an Customer Experience/Sales organization

Experience:

2 - 5 Years.

Online Application Form



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