Manager (Quality) at Maxicus works together with your team to identify, prioritize, and lead the implementation of strategic initiatives that enable a world-class experience for customers and employees. We are searching for the most elite person who can hold responsibilities.
Your roles and responsibilities as a Senior Manager at Maxicus
Being a Manager at Maxicus you should be hands-on, smart, and have been in the call center environment as a manager for at least 2 years. We need someone who is flexible in our variable environment along with great time management skills, and proven experience in leading a team by example.
This is what your usual day, as a Manager at Maxicus would look like:
What it means to be a part of the Quality Team
The Quality Team at Maxicus works together to discuss ideas or collaborating information to contribute to a project requiring both verbal and written communication skills. Team Quality supervises the quality of each and every communication which takes place between the client and the agent.
We are looking for:
You have an edge over others if you: