Deputy Managers (Quality) at Maxicus are Experience Specialists, working in a call center who have to perform duties, which help the call center executives to operate at optimal efficiency. The deputy quality evaluator manager measures and gauges all the activities of the call center executives.
Your daily goal as a senior Manager with Maxicus: To maximize customer experience for your clients
If you want to be deputy manager at Maxicus then you should ensure that all company products and services meet quality standards, understanding customer expectations, and needs.
This is what your usual day, as a deputy Manager at Maxicus would look like:
What it means to be a part of the Quality Team
The Quality Team at Maxicus works together to discuss ideas or collaborating information to contribute to a project requiring both verbal and written communication skills. Team Quality supervises the quality of each and every communication which takes place between the client and the agent.
We are looking for someone who can:
You have an edge over others if you: