Assistant /Deputy Manager (Operations) at Maxicus are Experience Specialists, working relentlessly to maximize the customer experience while ensuring consistent growth for their team leaders. We are looking for the best of the best, so not anyone is qualified for the job.
Your daily goal as an Assistant/Deputy Manager with Maxicus: To maximize customer experience for your clients
You should be able to drive the overall performance of your team leaders and support them to continuously hit and exceed their goals. In this role, you do client management, work closely with internal key stakeholders, coach, mentor, advise, and are a bridge between your clients and organization.
This is what your usual day, as an AM/DM Operations at Maxicus would look like:
Your daily goal as an Assistant Manager (Operations) involves:
What it means to be a part of the Operations Team
The Operations Team at Maxicus is made up of any and everyone involved directly in running the contact center. All personnel within the Operations Team work together to understand all aspects of a business process to find the most efficient way of running the same, and to develop new processes while learning from the current ones.
Who we are looking for:
You have an edge over others if you: